Return Policy

Product return can be done within 14 days from the product purchase as per OUG no 34/2014. The buyer has the right to withdraw from the Contract, that is to return a purchased good, within 14 calendar days.

The shipping cost are to be supported by the Buyer.
The return operation will be executed based on the invoice issued by the seller. The products must be unopened, in the original package so they can be resold. Damaged, opened or used products will not be accepted.

Upon return, the client can opt for either a refund or to purchase other products.

The return process:
1. Please inform us of the return by downloading and filling up the return form
2. The return form will be sent to: comenzi@kifra.ro
3. After sending the form, the product(s) will be properly packaged and sent to our address: Romania, Bihor, Oradea, str. Petre Carp no.10/B, ZIP code: 410603
4. After receiving and analyzing the product(s), we will refund the money or ship the other product(s) purchased/exchanged, depending on the chosen option, within 7-10 calendar days.

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